Returns/Cancellations

electric bike returns

Don’t love it? 15 Day Hassle Free Returns
Our return policy is clear and concise. 

 
If during the first 15 days you choose to return your bicycle or scooter purchased from electricbikesandscooters.com for a replacement/exchange or refund, please review the terms and conditions below.
 

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

The Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

The Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

  1. Re-pack the merchandise securely in its original packaging, including the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
  2. Include a copy of your invoice.
  3. Include a copy of the RMA notice you have received from us via our support department help desk.
  4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Tech Support at cs@electricbikesandscooters.com to obtain an RMA number.