Returns/Cancellations

electric bike returns

15 DAY RETURN POLICY (Satisfaction Guarantee)

(Added 12-10-2008) Updated 10-26-2011) (Updated & Improved 3-26-2012)

If during the first 15 days you choose to return merchandise purchased for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions
(3-26-2012) (Updated 7-11-2013)

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.

A restocking fee of 15% will be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

Customer is responsible for returning merchandise at their own expense to the correct returns address. 

Customer ("MUST") also notify us 1st that they are returning it, reason they are returning it, so that we can give them a "Return Authorization #" (RMA#) and the correct returns address of our supplier so they can do an inspection of the returned item.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

  1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
  2. Include a copy of your invoice.
  3. Include a copy of the RMA notice you have received from us via our support department help desk.
  4. Clearly print your RMA# on the return shipping label (on the outside of the box). For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Returns Dept to obtain an RMA number and the Returns Address.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made.

CANCELLATION POLICY

If you desire to cancel your order, we require 24 hour notice of cancellation from the time your order was placed on our website. If your order has already been shipped out to you after the 24 hour time frame, we will charge you a cancellation fee of 15% to cover the shipping fee we had to pay to send your order out to you. You will also have to refuse the shipment on the delivery date.