Monday - Friday 9AM - 8PM
Saturday - 9AM - 5PM
Sunday - (Closed)
Update: Our warehouse is only open from Mon-Thurs. Any order related questions/concerns can only be answered Mon-Thurs from 9-5PM Washington state time zone. Shipping days are Mon-Thurs. If you place your order on Fri, Sat or Sun it will ship out Monday.
Main Office Address:
6211 Blue Beech DR
East Stroudsburg, Pennsylvania 18301
1-800-240-1226 Ext. 1
All electric bikes ship from warehouse located in Auburn, Washington. Sorry, but we do not have a showroom display. All electric bikes are in there original box as shown below, and ship for "FREE" via UPS ground. Some minor assembly will be required; Seat, Handlebars, Front wheel, and pedals. If you have any questions call our main office at: 1-800-240-1226 Ext. 2 to reach our sales department.
SHIPPING UPDATE: 4/12/2021
Shipping days are only from Monday - Thursday
Use the transit map below to calculate how long it will take for you to receive your order. Simply look at the color of your state, and match it to the transit days on the bottom right side of map. We are only shipping on Monday's - Thursday's, please factor that in when calculating the shipping time. Also orders must be placed before 11AM (Washington Time Zone) in order for it to ship out on the same day.
**ANNUAL SHUTDOWN & HOLIDAY CLOSURES
Each year at the end of January we have our annual shut down. This year we will be closed for two weeks but to ensure no one goes two weeks without assistance, we will be closed non-consecutive weeks. During the shutdown and holiday closures there will be no shipping, no customer service and no technical support. No tickets, phone calls, emails or live chats will be answered. We will answer all pending tickets and emails in the order they were received as soon as we reopen.
Annual Shutdown Schedule
Closed week of January 27th, 2021
Reopen 8:00 AM PST Monday February 3rd, 2021
Closed week of February 10th, 2021
Closed Monday February 17th, 2021 President's Day
Reopen 8:00 AM PST Tuesday February 18th, 2021
December 24th - Christmas Eve
December 25th - Christmas Day - MERRY CHRISTMAS!
December 31st - New Years Eve
January 1st - New Years Day - HAPPY NEW YEAR!