Updated 8-27-2010 - Updated 5-29-2014 - Updated 7-7-15
We Offer Free UPS Ground Shipping with signature Confirmation On most Items, It is Highly recommended Someone be home on the Scheduled delivery Date to sign for your Electric Bike. This is A heavy Item for The Ups Driver to Attempt to Deliver Again.
We ship Via UPS Ground, Fed Ex Ground, Road Runner Freight and AIT Worldwide Freight to the lower 48 states.
Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. We do not offer COD. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and schedule a pickup with our warehouse. They can contact our Customer Care Department to obtain shipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label.
Air Rates for expedited service under our own account can be checked by calling our customer service department at: 1-253-260-4325 - Mon-Thurs, 8 am to 5 pm, PST or email at Shipping department. All of our Electric Bikes & Scooters ship out of our Warehouse located in Fife Washington.
Large items that ship by freight (the XB-504 & XB-615 units) include Free Shipping to the nearest freight terminal or to a business address. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Resorts, camp grounds and hotels do not qualify for business delivery.
Home delivery of freight orders is an additional $50 per order, not per item. This includes delivery to the customer’s residence outside/curbside to ground level. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. The closest terminal may be more than 30+ miles away from the customer’s residence if they do not live in a major city where the carrier used has a terminal for pick up. We will automatically ship any terminal p/u shipment to the terminal that is less than 30 miles distance from the customer. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee.
Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original and return) being withheld from the refund.
A phone number is required by the freight company so a delivery appointment can be made. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
Shipping cost is determined by 4 factors: ground, freight, delivery location, and zip code.
$0.00 Extra Cost
1.) If item being shipped is a part. These ship via USPS, UPS or FedEx.
2.) If unit is shipped by ground via UPS or FedEx.
3.) If unit is shipped by freight but picked up at the terminal or to a commercial business address that has a loading dock.
$30.00 Extra Cost
1.) If unit is shipped by freight to a business address that does not have a loading dock.
$50.00 Extra Cost
1.) If unit is shipped by freight home delivery to customer’s residence.
2.) If unit is shipped by freight to terminal or a business address in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.
$100.00 Extra Cost
1.) If unit is shipped by freight home delivery to NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.
$150.00 Extra Cost
1.) If unit is shipping to Canada by freight home delivery. Shipping only, customs & duties are paid by the recipient. See section on Canada for more info.
$210.00 Extra Cost
1.) If unit is shipping to Canada by ground (FedEx or UPS). Includes customs & duties fees. See section on Canada for more info.
NO Gas Models (XG series) can be shipped to California for any reason. California has much stricter EPA regulations and our units do not meet all the required regulations for carb certification. Any order placed for an XG series unit to ship to California will be cancelled.
If a unit weighs more than 70 pounds it is unable to be shipped via USPS to a APO, as USPS is the only method to ship to APO they are unable to order bigger units. (It also can take 3-4 weeks for a unit to be shipped to an APO address).
Units under 70 pound units are: XG-555, City Express, Trail Maker, Trail Climber, X-Cursion, Newport and Malibu.
Alaska, Hawaii and International Shipping:
You will be contacted via email by one of our Customer Care Representatives with a specific shipping charge quote for your order.
We do not ship to anywhere in Africa, Singapore, Greece, Indonesia or Israel
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below).
Customs, Duties, and Taxes Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country.
Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
We will deduct all additional fees resulting from refused international shipments from your refund.
If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.
Below is a list of the models that can be sent to Canada:
Summit 36V, Summit 48V, City Express, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, South, XB-504, XB-615 (500w)
Anything outside of the USA incurs additional shipping charges. All units shipped by ground (all units listed above except the XB-504 and XB-615) to Canada will incur a flat rate of $210 per unit additional shipping charge. This includes shipping and customs/duties fees. Customer is not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.
All units shipped by freight (XB-504, XB-615) will incur a flat rate of $150 per unit additional shipping charger. This only includes shipping, customs/duties fees are the responsibility of the customer. Customer must arrange custom’s clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery.
Transit Time Maps from Our Washington State Distribution Center
Shipments will originate from Either Fife or Tacoma Washington.